Cancellation Policy and Cancellation Form

Cancellation Policy and Cancellation Form

Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which cannot be predominantly attributed to either his commercial or his independent professional activity:

A. Cancellation Policy
Right of withdrawal

You have the right to cancel this contract within 30 days without giving any reason.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Bio des Gstrein Patrick eK, Zollstr. 21, 39011 Bolzano, Italy, Tel.: +3933297545994, E-Mail: info.biolana@gmail.com) with a clear statement (e.g. a letter or an e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which however is not obligatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You are responsible for the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no influence.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General instructions

1) Please avoid damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us for home freight.
3) Please note that points 1-2 above are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel your contract, please fill out this form and return it to us.

TO

Organic by Gstrein Patrick eK
Zollstr. 21
39011 Bolzano
Italy
Email: info.biolana@gmail.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of the consumer(s) (only in case of paper communication)

_________________________
Date

(*) Delete where inapplicable


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