You can easily place an order through our online shop. Select the desired products, add them to your cart, and follow the checkout process. At the end, you can choose your preferred payment method and complete the order.

No, there is no minimum order value. You can place orders of any amount.

As long as your order has not been shipped yet, you can make changes or cancellations. Please contact us immediately at info@bio-lana.com or by phone at +39 329 7545994.

We process and ship orders within 1–3 business days. The delivery time is usually:

• Italy: 2–5 business days
• Germany, Austria, and EU: 5–10 business days
• Switzerland: 3–5 business days (depending on customs clearance)

Shipping costs vary depending on the order value and delivery location:

Italy:

• Orders over €25: Free shipping.
• Orders under €25: Shipping costs of €3.00.

Germany, Austria, and EU:

• Orders over €50: Free shipping.
• Orders under €50: Shipping costs of €8.99.

Switzerland:

• Order value over €200: Free shipping.
• Order value between €150 and €199.99: Shipping costs of €15.
• Order value under €150: Shipping costs of €30.
  Note: Additional customs fees may apply, which must be borne by the customer.

Yes, we offer free shipping:

• Italy: For orders over €25.
• Germany, Austria, and EU: For orders over €50.
• Switzerland: For orders over €200.

We ship all orders with the Italian Post. For deliveries to Switzerland, we work with the partners of Swiss Post to ensure secure delivery.

After shipping, you will receive a confirmation email with a tracking number. You can enter this on the Italian Post’s website.

1. Yes, we deliver to the following countries:

• Italy
• Germany
• Austria
• Switzerland
• Other EU countries
  For detailed information about shipping costs and delivery times to your country, please visit our shipping information on the website.

If you are not present at the time of delivery, the Italian Post usually leaves a notification. This contains information about rescheduling delivery or picking it up at a post office. In Switzerland, a similar notification is provided by Swiss Post.

Yes, during the ordering process, you can specify an alternative delivery address. Please ensure all details are correct to guarantee smooth delivery.

Are they environmentally friendly?
Our products are carefully packaged to ensure their integrity during transport. We strive to use environmentally friendly packaging materials and make our packaging as sustainable as possible.

Please contact us immediately at info@bio-lana.com or by phone at +39 329 7545994. We will promptly address the issue and find a solution, whether through a replacement or a refund.

You can reach us anytime via email at info@bio-lana.com or by phone at +39 329 7545994. Our customer service team is happy to assist you with any questions or concerns.

You can easily sign up for the newsletter on our website. Scroll down or find the sign-up form, enter your email address, and confirm your subscription.

As a subscriber, you’ll receive exclusive offers, updates on our products, information about promotions, and helpful tips about our products.

Our newsletter is usually sent once a month. In special cases, such as special promotions, additional newsletters may be sent.

You can unsubscribe from the newsletter at any time by clicking the unsubscribe link at the bottom of every newsletter email.

Yes, you can re-subscribe to the newsletter at any time by signing up again on our website.

We only need your email address for the subscription. Additional data will only be collected if you provide it voluntarily.

Currently, it’s not possible to customize the newsletter content. However, we are working on offering more personalized content in the future.

Unsere ätherischen Öle sind 100% rein und von höchster Qualität. Jedes Öl wird durch externe Speziallabors auf Reinheit und Qualität geprüft, um sicherzustellen, dass keine synthetischen Zusatzstoffe oder Verdünnungsmittel enthalten sind.

Yes, many of our products, including our essential oils, are certified organic. We prioritize natural and sustainable ingredients to ensure the highest quality.

Our essential oils are extracted using gentle methods such as steam distillation or cold pressing from high-quality plant materials. This preserves the natural properties and active ingredients of the plants.

Essential oils should be stored in a cool, dry place out of reach of children. Bottles should be tightly sealed to prevent oxidation or evaporation.

Yes, at Bio-Lana, we strictly oppose animal testing. Our products are developed and manufactured without any animal testing.